Terms & Conditions

1. Introduction

Welcome to Shano's Fine Grilled. These Terms and Conditions govern your use of our website, online ordering services, products and related services.

By accessing our website, browsing our menu, placing an order, making a payment or using any of our services, you acknowledge that you have read, understood and agreed to these Terms and Conditions.

If you do not agree with these Terms and Conditions, please do not use our website or place an order through our online ordering system.

2. About Shano's Fine Grilled

Shano's Fine Grilled is a food business providing flame-grilled chicken, prepared meals, chips, bakery products, cakes, beverages and other food products to customers.

We aim to provide fresh, quality and affordable meals to our customers while maintaining a convenient ordering experience through our website.

3. Website Use

You agree to use this website only for lawful purposes and in a manner that does not interfere with or disrupt the operation of the website or our ordering services.

You must not use the website to submit false information, place fraudulent orders, interfere with our systems, attempt unauthorized access, distribute malicious software or engage in any activity that could damage our business or website.

We reserve the right to refuse or cancel an order where we reasonably believe that fraudulent, abusive or unauthorized activity has occurred.

4. Menu and Product Information

We make reasonable efforts to ensure that the descriptions, images and prices displayed on our website are accurate. However, product images are provided for illustration and presentation purposes and the actual product may differ slightly in appearance.

Product availability may change depending on stock, ingredients, operating hours and daily production capacity.

If a product becomes unavailable after an order has been placed, we may contact the customer to offer a suitable alternative or arrange an appropriate refund where applicable.

5. Prices

All prices displayed on our website are in South African Rand (ZAR), unless otherwise stated.

Prices may change from time to time. The applicable price is the price displayed at the time the customer places the order, subject to confirmation of the order.

Delivery charges, where applicable, will be added to the order total before the order is confirmed.

6. Placing an Order

Customers may place orders through the ordering functionality available on our website.

When placing an order, you are responsible for providing accurate and complete information, including your full name, telephone number, delivery area and any other information required to process the order.

An order request does not necessarily mean that the order has been accepted. Orders are subject to product availability, confirmation and our ability to fulfil the order.

We may contact you using the contact information supplied with your order if clarification or confirmation is required.

7. Order Confirmation

Once an order has been successfully submitted, an order reference or order identification number may be generated.

Customers should retain their order details until the order has been completed.

Shano's Fine Grilled reserves the right to contact a customer to confirm an order before preparation or delivery.

8. Payment

We may provide different payment options, including cash payment and online payment methods where available.

Online payments are processed through our selected payment service provider. Customers may be redirected to the payment provider's secure payment environment to complete their transaction.

Shano's Fine Grilled does not store customers' full card numbers, CVV numbers or online banking credentials on our website.

An online payment must be successfully processed before an order requiring advance payment can be treated as paid.

9. Cash Payments

Where cash payment is selected, the customer is responsible for paying the applicable order amount according to the payment instructions provided by Shano's Fine Grilled.

Orders may remain pending until payment arrangements have been confirmed.

We reserve the right not to prepare or deliver an order where payment has not been confirmed.

10. Delivery

Delivery is available only in areas serviced by Shano's Fine Grilled.

Delivery times are estimates and may be affected by order volume, weather, road conditions, traffic, distance and other circumstances outside our reasonable control.

Customers must provide accurate delivery information and should ensure that someone is available to receive the order where required.

Additional delivery charges may apply depending on the applicable delivery area and delivery conditions.

11. Delivery Delays

Although we aim to deliver orders within the estimated delivery period, delivery times are not guaranteed.

Delays may occur because of circumstances including severe weather, road conditions, traffic, unexpected demand, equipment problems, power interruptions, supplier delays or other circumstances outside our reasonable control.

12. Customer Responsibility

Customers are responsible for checking their order information before submitting an order.

This includes checking the selected products, quantities, flavours, delivery details, contact information and payment method.

We cannot be held responsible for delays or failed deliveries caused by incorrect information supplied by the customer.

13. Food Allergies and Dietary Requirements

Customers are responsible for informing us of any allergies, intolerances or special dietary requirements before placing an order.

Our food may be prepared in an environment where different ingredients and allergens are handled. While we take reasonable precautions, we cannot guarantee that our food will be completely free from traces of allergens.

Customers with serious allergies should contact us before ordering so that we can advise whether we are able to safely accommodate their requirements.

14. Order Cancellation

Customers should contact Shano's Fine Grilled as soon as possible if they wish to cancel an order.

Cancellation may not be possible once food preparation has started or an order has already been dispatched for delivery.

Where a cancellation is accepted, any refund will be handled in accordance with our Refund and Cancellation Policy.

15. Refunds

Refund requests are considered in accordance with our Refund and Cancellation Policy.

Where a refund is approved for an online payment, the refund will generally be processed through the applicable payment method or payment service provider, subject to the provider's processing procedures.

Customers should contact us promptly if there is a problem with an order so that we can investigate and resolve the issue.

16. Incorrect or Missing Items

If an order contains an incorrect or missing item, the customer should contact Shano's Fine Grilled as soon as reasonably possible after receiving the order.

We may request information about the order and may ask for photographs or other evidence where reasonably necessary to investigate the complaint.

Where an error is confirmed, we will determine an appropriate remedy based on the circumstances.

17. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted or free from technical errors.

The website may occasionally be unavailable because of maintenance, technical problems, hosting issues, internet connectivity or other circumstances.

18. Intellectual Property

Unless otherwise stated, the content displayed on this website, including logos, branding, photographs, graphics, text, design elements and other materials, belongs to or is used by Shano's Fine Grilled with appropriate permission.

You may not reproduce, copy, modify, distribute or commercially exploit our website content without prior written permission.

19. Privacy and Personal Information

When you place an order, we may collect information necessary to process and fulfil your order, including your name, telephone number, delivery information and order details.

Personal information will be handled in accordance with our applicable privacy practices and relevant South African privacy legislation.

We do not intentionally collect more personal information than is reasonably required to provide our services and process customer orders.

20. Third-Party Services

Our website may use third-party services to provide payment processing, hosting, analytics, communication or other functionality.

Third-party service providers may have their own terms and privacy policies. Customers should review those policies where appropriate.

21. Limitation of Liability

To the extent permitted by applicable law, Shano's Fine Grilled will not be responsible for losses arising from circumstances outside our reasonable control.

Nothing in these Terms and Conditions is intended to exclude or limit any rights or protections that cannot lawfully be excluded or limited under applicable South African law.

22. Force Majeure

We will not be responsible for failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, fire, power outages, internet failures, road closures, strikes, government restrictions, supplier disruptions, equipment failure or other events beyond our reasonable control.

23. Changes to These Terms

Shano's Fine Grilled may update these Terms and Conditions from time to time to reflect changes to our services, operations, website or applicable requirements.

The updated version will be published on this website with a revised effective or update date.

24. Governing Law

These Terms and Conditions are intended to be governed by the laws of the Republic of South Africa.

Any dispute relating to the use of our website or services will be handled in accordance with applicable South African law.

25. Consumer Rights

Nothing in these Terms and Conditions is intended to remove, restrict or limit any consumer rights that are protected by applicable South African legislation.

Where a provision of these Terms conflicts with a mandatory legal right or requirement, the applicable legal requirement will take precedence to the extent of the conflict.

26. Contact Us

If you have questions about these Terms and Conditions, an order, payment, delivery or any of our services, please contact Shano's Fine Grilled through the contact details provided on our website.

We are committed to assisting customers and resolving genuine order-related concerns as efficiently as possible.