Privacy Policy

1. Introduction

Shano's Fine Grilled respects your privacy and is committed to protecting the personal information that you provide when using our website, placing an order or contacting us.

This Privacy Policy explains what information we may collect, why we collect it, how we use it and how we take reasonable steps to protect it.

By using our website or placing an order, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

When you place an order through our website, we may collect information necessary to process and fulfil your order.

This may include:

• Full name
• Telephone or mobile number
• Delivery area or location information
• Order details and selected products
• Order notes provided by the customer
• Payment and transaction information where applicable
• Information you voluntarily provide when contacting us

3. How We Use Your Information

We use customer information primarily to provide our services and process orders.

Information may be used to:

• Process and confirm customer orders
• Prepare and fulfil food orders
• Arrange deliveries
• Contact customers about their orders
• Confirm payment information where necessary
• Handle cancellations and refunds
• Respond to customer enquiries
• Investigate order-related complaints
• Prevent fraud and misuse of our services
• Improve our website and customer experience

4. Order Information

When you place an order, we may retain information about the order, including the products ordered, order amount, delivery information, payment method and order status.

This information helps us maintain accurate order records, resolve customer queries and provide appropriate customer support.

5. Payment Information

Where online payments are available, payments are processed through our selected third-party payment service provider.

Shano's Fine Grilled does not intentionally store customers' full card numbers, CVV numbers, PINs or online banking passwords on our website.

Payment providers may collect and process payment information in accordance with their own privacy policies and terms.

6. WhatsApp and Communication

Customers may choose to communicate with Shano's Fine Grilled through WhatsApp or other communication channels.

When a customer chooses to send an order through WhatsApp, information contained in the order message may include the customer's name, telephone number, delivery information, selected products and order amount.

WhatsApp is a third-party communication service and its use is subject to WhatsApp's own terms and privacy policies.

7. Sharing Personal Information

We do not sell customer personal information.

We may share information with trusted service providers where reasonably necessary to operate our business and provide our services.

This may include payment processors, website hosting providers, communication platforms and technical service providers.

We may also disclose information where required by law, regulation, court order or a lawful request from an authorised authority.

8. Protection of Personal Information

We take reasonable technical and organisational measures to protect customer information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

We may retain customer and order information for as long as reasonably necessary to fulfil the purposes for which it was collected.

Information may also be retained where necessary for legitimate business purposes, accounting, record keeping, dispute resolution, fraud prevention or compliance with applicable legal requirements.

10. Cookies and Website Technology

Our website may use cookies, local storage or similar technologies where necessary to provide website functionality, improve performance or remember certain preferences.

Some third-party services used by the website may also use cookies or similar technologies in accordance with their own policies.

11. Third-Party Services

Our website may rely on third-party services for functions such as hosting, payment processing, communications, analytics or other technical services.

These third parties may process information in accordance with their own terms and privacy policies.

12. Customer Rights

Subject to applicable law, customers may have rights relating to their personal information, including the right to request access to information we hold about them and to request correction of inaccurate information.

Customers may also contact us with questions about how their personal information is used.

13. Accuracy of Information

Customers are responsible for ensuring that the personal information they provide to us is accurate and up to date.

Incorrect information may prevent us from contacting you or delivering your order successfully.

14. Children's Information

Our website and online ordering services are intended for customers who are legally able to use the services and enter into applicable transactions.

We do not intentionally collect personal information from children for purposes unrelated to providing our services.

15. External Links

Our website may contain links to third-party websites or services.

Shano's Fine Grilled is not responsible for the privacy practices, security or content of external websites. Customers should review the privacy policies of those websites before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or applicable legal requirements.

The latest version will be published on this page together with the applicable update date.

17. Applicable Privacy Law

Shano's Fine Grilled aims to handle personal information responsibly and in accordance with applicable South African privacy and data-protection requirements.

Nothing in this Privacy Policy is intended to remove or limit any rights granted to individuals under applicable law.

18. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact Shano's Fine Grilled using the contact details provided on our website.

We will make reasonable efforts to respond to legitimate privacy enquiries and assist customers with their concerns.